Job Description

Customer Success Specialist, New York City

Department: Operations

Employment Type: Full Time

Location: New York

Reporting To: Kelly Dong

Compensation: $45,000 - $55,000 / year

Description

Upway is a fast-growing startup, building the world's largest e-commerce site for e-bikes . We are rapidly growing in our mission to make electric mobility more accessible and reduce wasteand have expanded to 5 countries during our first year of operation !

We are now hiring a Customer Success Specialist to join our operations team in Brooklyn, NY.

In this role, you'll be the voice of Upway, working to solve our traditional customers' pre/post-sale questions, issues, and needs. In addition, you will support our purchasing team by helping review and facilitating customer inbound sales.

Key Responsibilities

Key Responsibilities

1. Provide outstanding support to our customers via email, chat, phone, etc. This entails addressing questions from potential customers, resolving post-sale issues, and converting Upway visitors into fans
2. Support bike shops and individual consumers looking to sell e-bikes to Upway
3. Collaborate with internal teams (e.g., logistics, operations) to ensure smooth transitions throughout both buying and selling processes
4. Collect feedback from both buyers and sellers to help improve Upway's processes and offerings

Skills, Knowledge and Expertise

Necessary Skills

• Excellent written and oral communication skills
• Comfortability with technology
• An empathetic and enthusiastic personality
• Autonomy and ability to work in a fast-paced environment
• Problem-solving ability - you can identify, analyze, and resolve issues efficiently and effectively
• Adaptability: you can find creative solutions for customers in ambiguous circumstances

Nice to Haves

• Interests in sustainability, mobility, and technology
• Background knowledge of bikes and/or e-bikes
• Experience in customer support

Benefits

Upway is an early stage startup funded by prestigious investment firms such as Sequoi and Global Founders Capital (Rocket Internet). You will be surrounded by an extraordinarily talented, motivated, and positive team. This environment will provide you with the following benefits:

• You'll work with a cool product. Electric and sustainable mobility will be ever present in your day-to-day life, and you'll become an expert in these topics
• A dynamic environment with strong personal responsibility, presenting great learning and growth opportunities
• Comprehensive medical, dental, and vision plans
• Life, accidental death, and long-term disability insurance
• Paid company holidays and time off
• Competitive 401K Plan with matching

Job Tags

Holiday work, Full time, Immediate start,

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