Sentinel Blue is looking for an IT Operations Technician to join our Operations team. This role is for an entry-level IT support person or administrator with strong customer service skills . Our ideal person for this role is a natural communicator, empathetic and technically-inclined. You don't need to be a technical wizard, but you do need to be patient and willing to help. This role is primarily responsible for receiving, handling and escalating IT support requests, and contributes to a broad range of systems, projects, and services. The IT Operations Technician performs on-site and remote user support, answers service requests (email and phone), and performs technical work across our client base.
This is a full-time position that is fully remote. Schedule and hours are flexible among the support team. Due to the nature of our work, you must be a U.S. citizen with eligibility for a clearance. No exceptions.
A day in the IT Operations Technician role:
The IT Operations Technician starts the day with a standup call/check-in with the Operations team. Then they will continue any open support tickets and respond to new tickets, from the onsite customer or others. From there, they will work on project tasks such as automating an application installation, generating endpoint health reports, and writing documentation. The Technician will work closely with the Operations team to address problems and improve infrastructure. The Technician will also have opportunity to work with other Operations team members to learn new technologies and skills, including the Security Operations team and vCISO team.
Responsibilities:
What We Can Offer:
Sentinel Blue is a young company with a focused mission: We're bringing enterprise-class cybersecurity to small and medium sized businesses. Frankly, we're pushing the envelope of how things are done and constantly seeking innovative ways to meet that mission. The pace is fast, and we're always learning new things. This is a great place if you want to expose yourself to new and emerging technologies, want to be challenged, and want to build your skills. Further, success in this role can quickly transition into a team leadership role. The right person will find themselves in a fun, dynamic environment, working on interesting problems and making a real difference.
You will be required to achieve a Security+ certification in the first 12 months of hire; we'll cover your certification costs and provide paid time for you to study!
Requirements:
Desired Qualifications:
Benefits:
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