Online Chat Agent Entry-Level Job at DNH Global Solutions, Oceanside, CA

S1V0anBIeXZxMUpPWEZqbHJ4N2dXVitzRmc9PQ==
  • DNH Global Solutions
  • Oceanside, CA

Job Description

Job Summary:

We are seeking an entry-level Online Chat Agent to join our customer support team. As an Online Chat Agent, you will be responsible for providing exceptional customer service through live chat, answering customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

· Respond to customer inquiries via live chat in a timely and professional manner

· Resolve customer issues and concerns with empathy and understanding

· Provide accurate information about products and services

· Utilize problem-solving skills to troubleshoot and resolve issues

· Collaborate with internal teams to resolve complex customer issues

· Meet and exceed customer satisfaction and chat performance metrics

Requirements:

· 0-2 years of customer service experience (chat experience a plus)

· High school diploma or equivalent required

· Excellent communication and problem-solving skills

· Ability to work in a fast-paced environment and multitask

· Basic knowledge of computer software and technology

· Strong attention to detail and customer service skills

Preferred Qualifications:

· Experience with chat software and technology

· Knowledge of customer service principles and practices

· Certification in customer service (e.g., Certified Customer Service Representative)

· Experience working in a call center or customer service environment

What We Offer:

· Competitive salary and benefits package

· Comprehensive training and development programs

· Opportunities for career growth and advancement

· Flexible scheduling and remote work options

· Recognition and rewards for outstanding performance

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Job Tags

Remote job, Flexible hours,

Similar Jobs

Adecco

Spanish Translators Job at Adecco

 ...Job Description Job Description Adecco is now hiring for a Spanish Translator for a facility in Lincoln. Whats in it for you?~ Weekly Pay, with the option of Daily Pay ~ Great schedule, Monday-Friday, 8am to 4:30pm ~21 an hour ~ Competitive benefit options... 

Eternalhotelsllc

Housekeeper / Rooms Attendant - Best Western Kennewick Inn Job at Eternalhotelsllc

 ...Attendant) to join our team! The position performs routine duties in cleaning and servicing of guest rooms and baths under supervision of...  ...the duties of this job, the employee usually works inside the hotel cleaning rooms. In some cases, may be outdoors when walking... 

Four Seasons Hotels Limited

Valet Parking Attendant Job at Four Seasons Hotels Limited

 ...city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-...  ...assists guests descending from cars. Issues appropriate valet parking ticket to guests when Door Staff is unavailable. Drives car... 

APPLIED MATERIALS

Install Field Service Engineer II - (C2) Job at APPLIED MATERIALS

 ...Field Service Engineer II (C2) Install Team ** 70% - 90% Travel Required ** If you like to troubleshoot hardware, solve complex problems, and make equipment work better, this is the role for you. As a Field Service Engineer, youll work in our state-of-the-art... 

Concentra

Clinical Recruiter Remote Job at Concentra

 ...provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. As a Concentra Physician Recruiter on the forefront of providing an excellent applicant and candidate experience, as well as ensuring we have quality clinicians...