Job Description

Are you a Salesforce Wizard who thrives on creating efficiencies and optimizing systems? Do you enjoy collaboration across organizations to improve operations? Then you are our next Salesforce Administrator and Business Analyst!

The Salesforce Administrator & Business Analyst will be responsible for driving Salesforce optimization and utilization for the Americas Region. This position will join our Sales Operations team and will report to our Senior Manager of Sales Operations. This hybrid position will work from our Americas Headquarters in beautiful Lake Oswego, Oregon. Relocation assistance is not provided for this position.

Responsibilities:

• Work with functional business partners to identify, define, interpret, and clarify the scope of problems/issues and/or system requirements and processes
• Gather requirements, acceptance criteria, and prioritization from the region to delivery to Global Sales Operations (GSO)
• Liaison between the Global Sales Operations and the Regional business users
• Document and maintain operational processes associated with Salesforce and have a close collaboration with GSO
• Communicate complex business needs into clear, actionable systems requirements, research and evaluate alternative solutions
• Evaluate the design of existing Salesforce instance to judge the functionality, effectiveness, and performance to the regional business needs
• Demonstrate an understanding of technical details and solutions including (but not limited to) roles, profiles, workflows, permission sets, parent-child accounts
• Articulate data requirements and data quality standards
• Collaborates with Global Sales Operations to enhance Salesforce adoption by providing ongoing support and assistance to key stakeholders, resolving any questions or concerns
• Develop custom reports and dashboards for the Americas, providing insights into key metrics
• Deliver optimal and scalable solutions, ensuring solutions effectively meet business needs
• Support all testing of new features and changes
• Comfortable training Salesforce users on new features and upgrades, ensuring consistency across each department
• Evaluate new releases of Salesforce and work with GSO to determine which departments/users will benefit/be affected by these changes
• Other tasks and projects as assigned

Qualifications

• Bachelor's Degree in Computer Information Systems, Business, or other related field required.
• Certified Salesforce Sales Cloud preferred
• Certified Salesforce Service Cloud preferred
• Certified Salesforce Administrator preferred
• Certified Pardot preferred
• A minimum of 4 years of Salesforce Administrator or App Builder experience required
• A minimum of 4 years in business process and/or requirements gathering
• Experience working in complex, global Salesforce.com implementations
• Strong understanding of SFDC best practices and functionality
• Detail-oriented with excellent time management skills and leadership qualities
• Has a sense of urgency, understanding what needs to be prioritized
• Excellent communication skills and ability to work cross-functionally
• Ability to perform efficiently within a high-pressure, fast-paced environment
• Ability to work Denmark (CET zone) hours if need be (9 hours ahead of PST zone)

If you come across a role that intrigues you but doesn’t perfectly align with your resume, we encourage you to apply anyway.

Why Milestone?

Ranked on the 100 Best Companies to Work for in Oregon , Milestone offers not only great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to effect change in our Organization directly.

The annual salary for this position range from $78,229 to $113,362 with most candidates falling in the $95,441 to $107,792 range. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy.

Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer.

Contact and application

Please apply at our website:

If you have any questions, you are very welcome to contact Cindy Phillips, Talent Acquisition Partner at ciph@milestone.us

We are looking forward to receiving your application.

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