Service Booker - Jaguar Land Rover North Dade Job at Warren Henry Automotive Group, North Miami, FL

S1VobG8zbW1xMU5DV2xubHBSdmlYMXFvRVE9PQ==
  • Warren Henry Automotive Group
  • North Miami, FL

Job Description



The Service Booker ensures repairs are completed, closes repair orders, receive and handles all monies, and carries out additional assignments as set forth by the Warranty Manager/Service Manager.

Responsibilities

  • Perform work at a level that supports Service Customer Satisfaction Index rating at or above that of the manufacturer, region, or dealership average.
  • Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual.
  • Return improperly completed repairs to the person originating the document for correction and/or completion as necessary.
  • Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders.
  • Interpret and translate Technicians comments into damage codes/operation codes.
  • Flag the appropriate Technicians for the hours earned on the operations they performed according to the manufacturer’s policies and procedures.
  • Issue receipts, refunds, credits, or change due to customers.
  • Work alongside the Warranty Administrator to check repair orders against the vehicles service history to avoid making duplicate claims and Technician receiving double payment.
  • Assist Service Advisors with closing of open warranty repair orders.
  • Assist management with special projects, audits, reports, etc., as requested.
  • Maintain the counter display clean and orderly.
  • Compute and record totals of transactions.

Qualifications

  • High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
  • Excellent communication skills both oral and written.
  • Proper email and telephone etiquette.
  • Intermediate level of competency using Microsoft Office Suite.
  • Preferred – bilingual in English and Spanish.

PI01f5e6b60eb9-30492-34602735

Job Tags

Similar Jobs

Metro Community Health Center

Dental Hygienist Job at Metro Community Health Center

Dental Hygienist Position Reports To: Lead Dentist FLSA: Non-Exempt Positions reporting into this job: None Metro Community Health Center extends great benefits to our eligible employees . MCHC current benefits are: ~ MCHC pays 100% of the employee premium... 

National Exchange Bank & Trust

Customer Service Representative Job at National Exchange Bank & Trust

 ...Why NEBAT? Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange... 

Allied Universal®

Security Officer - Temporary Job at Allied Universal®

 ...Allied Universal, North Americas leading security and facility services company, provides...  ...(military or civilian) or verified work experience in the law enforcement, adult...  ...contact our local Human Resources department. To find an office near you, please visit:... 

Nurse telephone Triage Service, LLC

RN Triage Nurse - REMOTE Job at Nurse telephone Triage Service, LLC

 ...Job Description Job Description $26 an hour *****This position is 100% remote***** Nurse Telephone Triage Service, LLC, a dynamic, fast growing triage company is seeking RNs with both pediatric and adult experience to join our team. And for those that prefer to... 

Cleanmark Labels

Manufacturing Associate - Shipping & Receiving Job at Cleanmark Labels

 ...Labels, a leading innovator of high performance, complex labeling solutions for laboratory, life sciences, medical device, and the semiconductor industry, is adding a Manufacturing Associate with Shipping & Receiving and Machine Operator experience to our team! We need...