Job Description

About the Role:

We are seeking a highly motivated and experienced Spa Front Desk Supervisor to join our team at Ashland Springs Hotel. As a Spa Front Desk Supervisor, you will be responsible for ensuring the smooth and efficient operation of the spa front desk, providing exceptional customer service to our guests, and supervising the spa reception team. Your main goal will be to ensure that our guests have a relaxing and enjoyable experience at our spa.

Minimum Qualifications:

• High school diploma or equivalent
• 2+ years of experience in a customer service or hospitality role
• 1+ years of experience in a supervisory role
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays

Preferred Qualifications:

• Associate's or Bachelor's degree in Hospitality Management or a related field
• Experience working in a spa or wellness center
• Experience with spa booking software
• Bilingual in English and Spanish

Responsibilities:

• Supervise the spa reception team and ensure that they provide exceptional customer service to our guests
• Manage the spa front desk and ensure that it is always clean, organized, and well-stocked
• Handle guest inquiries, complaints, and feedback in a professional and timely manner
• Assist with scheduling appointments and managing the spa's booking system
• Collaborate with the spa manager to develop and implement new policies and procedures to improve the spa's operations

Skills:

As a Spa Front Desk Supervisor, you will need to have excellent communication and interpersonal skills to interact with guests and manage the spa reception team effectively. You will also need to be highly organized and detail-oriented to manage the spa front desk and booking system. Additionally, you will need to have strong leadership skills to supervise the spa reception team and collaborate with the spa manager to improve the spa's operations. Finally, you will need to be proficient in using spa booking software and have a good understanding of the spa industry and customer service best practices to provide exceptional service to our guests.

Why work for us?

• Competitive Company Benefits for Full Time Employees – 4 Medical plans to choose from through Kaiser Permanente and Aetna, a Dental plan through SunLife Financial, and a Vision plan through SunLife Financial using the VSP network.
• A Retirement plan through the company sponsored 401k plan which includes a company match
• Company paid Life Insurance and Accidental Death and Dismemberment coverage for Full Time Employees
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 18-18 Yearly Salary

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