Technology Specialist Job at Cynet Systems, Raleigh, NC

S1VGZ29ucW1xMVpPV1ZIbHF4cnFYbHVvRnc9PQ==
  • Cynet Systems
  • Raleigh, NC

Job Description

Job Description:
  • Provide customer support across counties listed in accordance with Service Level Agreements set forth by the client IT department.
  • Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.
  • The driving radius from the contractor's home to their assigned duty station should be no more than 20 miles maximum, ideally 15.
  • Expectations of nonspecific responsibilities should include, but are not limited to, the following:
  • Understand computer systems to ensure that all components will integrate properly.
  • Remain abreast of rapidly changing hardware and software technology.
  • Provide support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that includes file servers, routers, switches, and other telecommunications equipment.
  • Interface with Judicial Branch staff and local government officials.
  • Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
  • Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
  • Provide training for judicial staff on an as-needed basis.
  • Test and recommend hardware and software configurations on an as-needed basis.
  • Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.
  • Work is generally performed in an office environment.
  • Occasional lifting of heavy objects is required.
  • Due to the nature of the job the candidate should be able to lift 75 pounds with assistance..
  • As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken.
  • Up to 20% of overnight travel to locations across the state is required using contractor-owned vehicles.
  • Travel reimbursement eligible.
  • This position reports to the IT Support Supervisor of the county in which is their duty station.
Knowledge, Skills, and Abilities:
  • The design and implementation of Ethernet topology networks; Windows 10/11; Office 2016/365; SCCM/MECM; BitLocker; Cisco AMP; Cisco Client; Windows Server 2012/16; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components.
  • Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.
  • Ability to: analyze needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and assist vendors with resolutions.
Education and Experience:
  • Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.

Job Tags

For contractors, Local area, Relocation, Night shift,

Similar Jobs

Midwest Logistic Systems

Midwest Logistics Systems Dedicated nighttime truck driver Job at Midwest Logistic Systems

 ...home time work schedule. Drive the same out-and-back dedicated route and work with the same customers every day. Haul automotive...  ...Route and detention pay. ~$1,600 sign-on bonus for experienced drivers. ~ Safety and performance bonuses of up to $600 per quarter.... 

Peabody Energy

Mechanics & Technicians Job at Peabody Energy

The PRB (NARM, Rawhide, Caballo) currently have Eight (8) openings (Mechanics, Welding experience preferred) for the position of DDS Regional Crew to join our Open Cut Maintenance team. NARM is the largest surface coal mine in the US and is located in Wright, Wyoming...

Hearing Healthcare Recruiters

Traveling Audiologist and Hearing Aid Specialist for Houston! Job at Hearing Healthcare Recruiters

 ...organization that has been operational since 2018, is seeking a dedicated clinician for a traveling position in the Houston market.This role focuses on third-party and insurance benefits for patients referred from various major providers. The position involves low-pressure... 

PainPoint Health

Medical Receptionist Job at PainPoint Health

 ...Duties: - Greet and check-in patients as they arrive at the medical facility - Answer phone calls and direct them to the appropriate...  ...is important. If you have the necessary skills and experience for this role, we would love to hear from you. Please submit your... 

Get It Recruit - Educational Services

Teacher for the Visually Impaired Needed - Remote | WFH Job at Get It Recruit - Educational Services

 ...A highly regarded school district in Virginia is seeking a part-time Teacher for the Visually Impaired to support an elementary student for the remainder of the school year. This is a fully remote position, providing you the flexibility to teach from the comfort of your...